Measuring and Managing Performance in Organizations

By: Austin, Robert D.

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Partial Contents1: An Introduction to Measurement Issues2: A Closer Look at Measurement Dysfunction3: The Intended Uses of Measurement in Organizations4: How Economists Approach the Measurement Problem5: Constructing a Model of Measurement and Dysfunction6: Bringing Internal Motivation into the Model7: Three Ways of Supervising the Agent8: Designing Incentive Systems9: A Summary of the Model10: Measurement and Internal Motivation11: Comparing Delegatory and Measurement-Based Management12: When Neither Management Method Seems Recommended13: Purely Informational Measurement14: How Dysfunction Arises and Persists15: The Cynical Explanation of Dysfunction16: Interviews with Software Measurement Experts17: The Measurement DiseaseThe Malcolm Baldrige Quality Award ISO 9000 Certification Software Capability Evaluation Similarities Between Methods The Nature of the Measurement Problem18: Societal Implications and Extensions19: A Difficult But Solvable ProblemAppendix: Interview Methods and QuestionsGlossaryBibliographyAuthor IndexSubject Index

Title: Measuring and Managing Performance in Organizations

Author Name: Austin, Robert D.

Categories: Business & Economics,

Publisher: Dorset House: June 1996

ISBN Number: 0932633366

ISBN Number 13: 9780932633361

Binding: Paperback

Condition: Used - Like New

Seller ID: 1045